Refund & Return Policy -

Overview

Our refund and returns policy lasts 10 days only. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

Key Refund Policies for Bottled Items:

Defective or Unsafe Goods:
If a bottled item is spoiled, expired, contaminated, or the bottle is broken upon arrival, you have a right to a full refund, replacement, or repair within six months of purchase.
Opened/Tampered Goods:
Many retailers and standard policies do not accept returns for food or beverage items that have been opened, used, or damaged by the consumer.
Changed Mind/Unhappy with Purchase:
If there is nothing wrong with the product but you simply changed your mind, retailers are generally not obliged to accept returns on consumables (like sauces) once they have left the store.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, bottles opened, flowers, newspapers or magazines cannot be returned.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged, opened or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (Perishable / Consumable Goods)

(only if product is defective, damaged or unsafe for consumer use)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receiving the items back.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@countrysidedeli.co.za.

Sale items

Only regular priced items may be refunded. Sale or items on special cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@countrysidedeli.co.za and send your item to: Address as per invoice.

Shipping returns

To return your product, you should mail your product to: Address as per invoice.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.